Post Sales Engineer

Post Sales Engineer

Requirements

• 7-10 years of experience in Telecommunication/Chipset/Module industry
• In-depth expertise in LTE, VoLTE, NAS, and SMS call flows with a proven ability to perform detailed analysis of PCAP traces for troubleshooting and optimization
• Hands-on experience with key network elements, including virtualized/Open RAN (vRAN/ORAN), Evolved Packet Core (EPC) / 5G Core, and packet/signal gateways
• Strong command of foundational networking protocols such as HTTP, DNS, TCP/IP, and ICMP
• Solid understanding of device-level interfaces and protocols for both LTE and IoT ecosystems across various consumer operating systems
• Skilled in Python, C, Java, and Shell scripting for automation, diagnostics, and development tasks
• Knowledgeable in analyzing and configuring network parameters related to latency, RF conditions, and timing to ensure optimal performance
• Strong verbal and written communication skills with a proven record of customer engagement
• Ability to convey technical information to both technical and non-technical stakeholders
• Proven ability to analyse complex problems and propose effective solutions
• Cross-functional leadership
• Relationship management
• Accountability

Responsibilities

• Act as the primary technical advisor for partners from the initial concept phase
• Proactively guide OEMs and chipset manufacturers on critical design choices, including antenna selection, power budget management, and hardware component selection to ensure the device is optimized for satellite network performance and commercial viability
• Provide deep, hands-on technical support throughout the development lifecycle
• Guide partner engineering teams in developing & integrating firmware and software, troubleshoot complex issues by analyzing device logs, and provide expert guidance on NAS (Non-Access Stratum) layer signaling and protocol behavior to resolve integration challenges swiftly
• Lead the final phase of bringing a device to market
• Oversee the creation and deployment of SIM profiles and ensure each device can be successfully activated, provisioned, and monitored on the live Skylo commercial network
• Forge strong technical partnerships with Original Equipment Manufacturers (OEMs), Device and module makers
• Provide expert guidance on hardware integration and software development, leveraging a deep understanding of NAS layer signaling and satellite network architecture to ensure seamless device operation on the Skylo Network
• Act as the primary technical liaison to drive the development and support cycles with manufacturers to ensure their products meet network requirements efficiently
• Architect and implement standardized processes for critical operations, including device onboarding, SIM provisioning, and network visibility
• Develop clear guidelines, documentation, and tools to streamline partner integration and enhance operational efficiency
• Serve as a key technical authority who excels at cross-functional collaboration
• Translate complex satellite and cellular (NAS) concepts into actionable requirements and clear external communication
• Drive the development of self-service tools and resources (e.g., knowledge bases, diagnostic utilities) to empower partners and customers
• Actively establish and manage channels for collecting partner feedback, ensuring their insights are systematically incorporated into product and service enhancements

Preferred Qualifications

No preferred qualifications provided.