POS & Kiosk Installer – Travel

POS & Kiosk Installer – Travel

Requirements

• Relevant Experience or Degree in: Bachelor’s degree or the equivalent of training and experience
• Typically Minimum 2 Years Relevant Exp
• Includes consulting with clients to meet business needs

Responsibilities

• Provide accurate and timely technical information, advice, and assistance regarding the organization’s product and services.
• Respond to inquiries from clients; understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or services.
• Undertake research and develop proposals to new solutions to solve technical problems and follow-up on the status of outstanding issues.
• Use databases or other computerized systems to maintain up-to-date documentation.
• Continues education of the industry, system, module and product, and uses that information to inform the client.
• Reacts to moderately complex client inquiries and conducts research to solve issues within established guidelines.
• Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology.
• Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
• Begins to analyze and evaluate client-initiated changes, including options maintenance requests, through client consultation about best practices and internal research.
• Performs maintenance on accounts. Verifies system changes made and ensures the outcome is accurate.
• Builds client relationships through accurate and timely communication.
• Establishes credibility through knowledge of systems and product functionality.
• Understands clients’ business needs and objectives and identifies opportunities to promote new products and services.
• Interprets basic technical client issues and project requests.
• Assists in determining root cause analysis and identifying technical changes needed.
• Translates for internal teams and stakeholders.
• Advocates for the client within Global Payments while striving to meet the needs of both parties.
• Develops functional requirements and specifications to support client customization or system changes.

Preferred Qualifications

• Typically Minimum 4 Years Relevant Exp
• In the credit card industry
• Skills / Knowledge – Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity – Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Supervision – Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Problem Solving – Ability to solve problems using experience and good judgment.
• Effective Communication – Demonstrated effective written and oral communication skills.
• Technical Aptitude – Ability to understand and communicate technical changes in easy to understand business terms.