Portfolio Maintenance Manager

Portfolio Maintenance Manager

Requirements

• Demonstrated knowledge of overall property management including financial performance, customer service, communications, crisis management, and staffing.
• Excellent organizational skills: ability to work independently and proactively, multi-task, prioritize workload, and meet deadlines.
• Ability to manage multiple sites and manage the performance of the maintenance operations and leadership team.
• Familiarity with state-regulated requirements, fair housing practices, risk management, and policy execution.
• Knowledgeable about maintenance industry standards for repair and upkeep, including OSHA guidelines and trade-specific work such as electrical, plumbing, HVAC, and carpentry.
• Effective supervision and development of associates with a track record of providing constructive feedback and coaching that leads to enhanced performance.
• Possess technical and mechanical troubleshooting abilities to facilitate repairs either hands-on, through delegation, or by engaging appropriate third parties.
• Reads and writes English as demonstrated by clear and concise written and verbal communications.
• Skilled in creating and delivering group presentations on function-related subject matter and writing reports in a clear, concise manner.
• Able to facilitate communication across various departments and team members.
• Proficient in measuring and prioritizing actions based on Key Performance Indicators (KPIs) and analyzing financial statements and profit/loss reporting.
• Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) in order to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals.
• Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine.
• Frequently uses general maintenance tools, supplies, and equipment, including but not limited to, hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, Freon recovery units, landscaping equipment, sandblasters, and safety equipment.
• Frequently transports objects of up to 60 pounds across variable distances and possesses the necessary mobility and flexibility to store and retrieve packages from shelving.
• Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl, and climb (stairs, ladders, etc.).
• Occasionally operates motorized vehicles such as, but not limited to, a car, truck, van or golf cart.

Responsibilities

• Overseeing and managing associates and maintenance operations across various communities, which is typically three to six communities.
• Supervising the maintenance operations at assigned communities.
• Managing the annual operating budget.
• Handling the selection, recruitment, and performance evaluation of associates.
• Actively contributing to the success and goal attainment of the region.
• Liaising with support departments, centralized teams, and retail tenants when necessary.

Preferred Qualifications

• Bachelor’s degree preferred
• Minimum of 3 years of multi-family property management experience, preferred. (Retail, hotel/resort, commercial management accepted)
• Multi-site experience, overseeing 400+ units preferred.
• 2+ years of supervisory experience required