Portfolio Maintenance Manager

Portfolio Maintenance Manager

Requirements

• High school diploma or GED required.
• Bachelor’s degree preferred.
• 3+ years of experience in multi-family, commercial, hotel/resort, or retail property maintenance management.
• 2+ years of direct supervisory experience required.
• Valid driver’s license and automobile insurance.
• Strong knowledge of maintenance operations, including financial performance, staffing, and service standards.
• Experience managing third-party vendor contracts and overseeing capital projects.
• Proficiency with maintenance systems and Microsoft Office; familiarity with Corrigo, Ops Technology, and Foundation is a plus.
• Excellent communication, team leadership, and coaching skills.
• Strong organizational and problem-solving abilities.
• Ability to analyze KPIs, financial data, and implement improvements.
• Physical ability to inspect properties and perform tasks requiring walking, kneeling, and climbing as needed.

Responsibilities

• Act as a regional leader, partnering with Community Managers, Office Leadership, CapEx teams, and various departments to implement and monitor processes that improve associate and resident satisfaction.
• Collaborate on asset preservation and enhancement projects, provide input on CapEx planning, and contribute to operating budgets for development/acquisition opportunities.
• Participate in national workgroups or initiatives, represent the maintenance function, and contribute to broader organizational success.
• Lead and develop on-site Maintenance Managers and teams, providing coaching, direction, and performance feedback.
• Ensure proper staffing levels across communities and forecast resource needs based on community goals and challenges.
• Establish clear expectations and hold maintenance teams accountable for business strategy execution and company initiatives.
• Prepare, manage, and monitor operating budgets for assigned communities.
• Control expenses, align financial performance with company goals, and identify cost-saving opportunities without compromising quality or resident satisfaction.
• Oversee execution of preventative maintenance programs, vendor contracts, and service provider performance.
• Conduct or supervise Life Safety Evaluations (LSEs), Mechanical Evaluations (MEs), and ensure maintenance programs are aligned with AVB standards.
• Ensure disaster recovery protocols and emergency response tools are in place and followed across the portfolio.
• Support community teams in resolving maintenance-related resident concerns quickly and effectively.
• Conduct regular community inspections to ensure safety, cleanliness, and functionality standards are consistently met.
• Address customer satisfaction data through service surveys and drive improvements based on results.
• Ensure all operations comply with federal, state, and local regulations including fair housing, OSHA, and building codes.
• Maintain current certifications and licenses relevant to HVAC, electrical, plumbing, and other systems.
• Promote a safety-first culture across maintenance teams and ensure compliance with all AvalonBay policies.

Preferred Qualifications

• Multi-site oversight experience preferred (400+ units).
• Certifications in HVAC, electrical, plumbing, boilers, or fire systems preferred.