Portal Management Coordinator – Home Health
| Company | Mission Healthcare |
|---|---|
| Location | Tempe, AZ, USA |
| Salary | $20 – $23 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or GED, bachelor’s degree preferred
- Previous healthcare experience preferred with the ability to read and understand medical documents and terminology
- Ability to remain positive and resilient while working under pressure and against deadlines
- Excellent verbal and written communication, organizational and problem-solving skills
- Proficiency in MS Office Suite
Responsibilities
- Engage in outbound case manager communication through the electronic portal and help to capture referral opportunities, as well as facilitate the completion of referrals that are officially placed with Mission.
- Perform administrative tasks such as physician verification, insurance verification, assignment of referral, coordination/alerting the field marketer for in-person follow-up, and record keeping on specific account intricacies and profile details.
- Responsible for providing the highest level of customer service to both internal and external customers in a fast-paced team-oriented environment.
- Work seamlessly with all team members (both internal and external) to ensure that referral opportunities are captured, conversion-to-admission rates are improving, and timeliness of responses are meeting or exceeding company goals.
- Build relationships with referral sources and Mission Account Managers.
Preferred Qualifications
- Bachelor’s degree preferred
- Previous healthcare experience preferred