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Pollardwater Sales Team Manager
| Company | Ferguson |
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| Location | Newport News, VA, USA |
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| Salary | $4124.7 – $9075 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 3+ years’ experience prior management / leadership experience is strongly preferred
- Prior experience in Inbound Call Center leadership is a plus
- Strong organization skills, attention to detail, and time management, including the ability to balance multiple tasks
- Successful experience in waterworks industry sales leadership is ideal
- Experience of using process and metrics/data to lead such a team
- Prior experience of setting up inside sales process, metrics, and hiring team members with the ability to lead and motivate
- Must possess a strong service orientation, and the desire to serve internal and external customers
- Strong work ethic, and high level of integrity and professionalism
- Ability to build strong interpersonal relationships, and possess outstanding communication skills (oral and written)
- Ability to quickly learn company systems and platforms
- Must possess solid computer skills, including Microsoft Office and prior CRM/Salesforce experience is a plus
Responsibilities
- Manages about 10 frontline Sales Support Reps to promote a consistent and positive customer experience using metrics such as call quality, tasks completed, and streamlined processes.
- Serve as a day-to-day team leader leading all aspects of customer service and inside sales team
- Effectively set priorities and expectations based on business need
- Mentor, train, motivate, and develop team members to be successful
- Monitor and grade calls and offer guidance to improve call effectiveness and share the best techniques
- Set expectations and goals, by driving associate/team performance
- Evaluate associate key performance indicators and identify training needs and development opportunities
- Participate in the work of associates to understand and distribute workload, drive productivity, and ensure effective work/life balance
- Manages the development of strong sales and management teams, implementing recruitment, training and mentoring programs that result in a capable and motivated workforce
- Build and maintain a positive relationship with associates by training and providing professional expertise
Preferred Qualifications
No preferred qualifications provided.
