Platform Support Analyst I

Bachelor’s Degree from a four-year university or relevant substitute experience
4+ years relevant work experience as a technical support representative in a small or medium sized business
Advance troubleshooting and problem-solving capabilities
Mid-level to advanced experience with Programming languages (HTML, Java, JavaScript, Vast .XML)
Experience handling complex datasets, identifying trends within the data, and performing comparisons between multiple data sources
Mid-level to advanced experience with databases, SQL, API’s – Able to create queries to retrieve records, aggregate data from a variety of data sources, and an understanding of the underlying data structures
Mid-level to advanced knowledge of Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets
Proficient knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms
Effective time management skills – ability to prioritize and meet deadlines
Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non-technical audience

Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
Responsible for owning incidents, including escalating to other technical teams
Multi-task, manage, and resolve transactional application support requests
Problem-solving and troubleshooting various technical issues related to the Trade Desk’s Trading Platform Application
Executing Stored Procedures and querying our database using SQL
Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform
Take initiative on tickets that can be completed without Development Team assistance
Contribute to the company’s Knowledge Base by the creation of new Articles and updating existing ones
QA Testing and Validation
Coordinate in-depth training on support-related tools and processes
Light on-call/after-hours support

No previous online advertising experience required, but those with experience in online advertising or technology are encouraged to apply