Piers Site Operations Lead

Piers Site Operations Lead

Requirements

• US Citizen
• DoD Secret Clearance
• HS diploma with 5+ years of prior relevant experience
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• Must demonstrated expertise in IT Enterprise Operations
• Prior personnel management experience with the ability to drive successful completion of projects and deliverables
• Ability to maintain discretion associated with staffing and cost requirements
• Ability to utilize MS Office Products to develop and maintain program documentation
• Strong analysis skills, with the ability to effectively communicate results to leadership and subordinates
• Able to multi-task, self-assign work, and function in a dynamic, fast-paced environment
• Excellent customer service skills
• Excellent oral and written communication skills
• Teamwork-oriented with a strong focus on customer satisfaction
• Ability to think strategically, solve problems effectively and tenaciously follow-through to ensure client success
• Advanced understanding of the technical aspects of the project
• Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed
• Experience working with clients at all organizational levels with a high degree of professionalism and business acumen
• Ability to create and edit project documents, materials, and presentations, including schedule management.

Responsibilities

• Drive business and reporting rhythms, managing and directing staff to perform all tasks within scope and meet required service targets for connect/disconnect service to vessels arriving or departing from piers in your assigned location
• Responsible for reporting progress against the baseline, in addition to employing a risk register to identify risks, analyze identified risks, and the develop associated mitigations
• Responsible for the management program scope in order to meet schedule requirements; responsible for defining resource needs, directing personnel to perform tasks, and reporting progress to Program Management
• Oversees IT knowledge and equipment asset transfer, ensuring that personnel are prepared to assume duties in order to meet defined schedule and scope requirements
• Develop and manage a collaborative work environment, working with personnel to ensure that comprehensive knowledge transfer activities associated with job functions and daily tasks are successfully conducted
• Identify and document skill enhancements/training needed based upon observation of actual performance versus documented site Standard Operating Procedures (SOPs)
• Manage ‘as-is’ information, inclusive of technical baseline documentation, SOPs, local procedures for security/onboarding, workload data (tickets), historical Service Level Requirement (SLR) performance and tools used to capture performance metrics
• Manages staff to conduct asset inventories; directing asset reconciliations, inventories, and configurations across all sites
• Manages and tracks shipment of replacement parts, repair equipment, test equipment, tools, and consumables
• Establish and maintain transparent and respectful working relationships with customer and Program Management leadership, and subordinates
• Serve as a mentor to junior-level leadership personnel, providing them with opportunities to enhance project management skills
• Will be responsible for all Fiber Repairs relating to the Piers Connectivity Services Program at the designated location.

Preferred Qualifications

• Previous experience and knowledge of fiber optic cabling and repairs
• Cisco Certified Support Technician (CCST) Networking Certification
• NAVSEA Shipboard Fiber Certification from KITCO
• Organized and detail oriented
• Strong leadership skills
• Self-motivated/ self-directing
• Strong collaboration, prioritization, and adaptability skills required
• Relationship building
• Ability to manage and prioritize own work, and that of their team
• Independent decision making
• Analytical thinking; thinking out of the box
• Ability to effectively communicate with all organizational levels (SME to Senior Management)
• Ability to analyze problems at various levels (e.g., detail level, overall organizational impact, etc.)