Physician Office Manager – Primary Care

Physician Office Manager – Primary Care

Requirements

• Bachelor’s degree in healthcare administration or business preferred
• Minimum of 5 years’ experience in healthcare management preferred
• Knowledge of accounting, insurance, coding, clinical coordination, and computer operations
• Working knowledge of insurance industry practices including managed care
• Excellent communications skills both verbal and written
• Ability to work well with physicians, staff members and other hospital personnel
• Adaptability to challenging situations with composure and professional attitude
• Budget and financial management ability
• Strong computer skills and customer service skills
• Positive, motivational person with strong work ethic
• Critical thinker, team player and mentor
• Professional in dealing with both internal staff and patients
• Ability to build consensus and morale amongst staff

Responsibilities

• Ability to understand the goals of the practice and work to obtain these goals both independently and with the direction of administration
• Serve as liaison with medical staff / practitioners
• Assist with budget evaluation and improvement
• Assist with monthly review of budget and expenses and implement improvements as required
• Stay current of changes in healthcare field that relate to the practice
• Management of staff to include hiring, training, supervising and evaluating
• Direct daily activities of the office staff
• Oversee ordering and usage of supplies
• Review / process requests for payment
• Process / approve payroll / submit corrections
• Oversee billing and collections
• Stays current with appropriateness of charges and documentation
• Daily interactions with employees and patients
• Constantly assesses environment and address potential situations
• Oversee proper maintenance of all offices
• Respond to patient inquiries and complaints adequately and efficiently and handle resolve
• Respond to request for reports and information from billing system
• Assist in creation and the updating of policies and procedures
• Schedule in-services and communicate policy and procedures to staff
• Effectively train and orient new employees
• Implement work policies for employees
• Assist with back up of front desk duties
• Serve as liaison with external and internal vendors / departments
• Assure proper maintenance of office(s)
• Mediate between office-related issues and other work disputes
• Organize monthly office staff meetings / set agenda
• Serve as a line of communication from the office leaders to administration
• Create a work schedule maximizing employee productivity and efficiency
• Supervises front desk staff with responsibility for registration, billing, collections, charge verification, and all financial operations.
• Supervises clinical staff with responsibility for providing direction for physician and hospital requirements including Joint Commission, licensure, required certifications, etc.
• Prepare all required reports for productivity and quality measurement
• Provide necessary documentation for audits
• Contain expense costs within budgetary constraints
• Serves as liaison between hospital and medical staff in interpretation and support of approved policies and procedures.
• Supervises staff to insure departmental and hospital goals and objectives are accomplished
• Participate in personal and professional development programs
• Evaluate employees giving feedback, both positive and constructive, promote and discipline as necessary
• Oversees time/attendance reports and all other personnel payroll reports
• Monitors and evaluates department personnel on an on-going basis. Provides constructive interaction, increases and/or promotions. Performs corrective action counseling and recommends termination of employment when necessary.
• Initiates requisitions, interviews, hires and monitors new personnel
• Develops departmental policies, procedures and job descriptions and performance standards

Preferred Qualifications

• Practical clinical skills and clinical coordination experience in office setting desired