Phlebotomist Lab Path Assistant

High School Diploma or equivalent
Graduate of a Phlebotomy training program (based on specific Spectrum Health entity and department as appropriate) preferred
Associate’s Degree in a healthcare-related field preferred
1 year of relevant experience dealing with the public, preferably in the medical or customer service field preferred
CRT-Phlebotomy Technician – NHA National Health Career Association preferred

Greets and communicates in a manner consistent with caring and respect and dealing with confidentiality
Answers telephone, takes messages, welcomes visitors and provides / relays information in a manner consistent with hospitality standards
Serves as a resource to patients, lab clients, and SH team members regarding specimen requirements and processing
Processes orders, performs computer order entry and other related activities per standard, which may include registering clients, contacting providers for issue resolution, entering charges for services, performing and resulting tests
May utilize standard venipuncture techniques to collect appropriate blood specimens by adhering to correct collection and transport protocol including positive patient identification
May receive incoming specimens, checks for proper labeling and routes to appropriate location
Follows all Spectrum Health procedures and policies
May be required to serve at multiple SH locations during a given shift (Site dependent)
Follow all lab safety procedures to minimize risk to self and others; reports gaps and escalates as necessary
Committed to the continuous improvement of the patient experience which includes patient safety, quality of care and excellent service

Associate’s Degree in a healthcare-related field preferred
1 year of relevant experience dealing with the public, preferably in the medical or customer service field preferred
CRT-Phlebotomy Technician – NHA National Health Career Association preferred