Pharmacy Technician Refill Calls

State registered as a pharmacy technician
Nationally certified as a CPhT or equivalent is strongly preferred but not required
1-3 years of Pharmacy Technician and adjudicating claims experience strongly preferred but not required
High school diploma or GED required
Strong interpersonal communication skills
Exceptional phone skills
Highly proficient in Microsoft Office particularly Excel and Word
Strong organizational skills

Proactively coordinate medication refills including data entry and pharmacy claim adjudication
Make outbound patient refill phone calls and complete the patient refill request
Answer, resolve and triage inbound inquiries
Clarify prescription orders with pharmacist and/or clinician as appropriate
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
Manage, organize, and update relevant data using database applications
Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
Identify trends, resolves problems; recommend improvements; implement change
Actively participate in process improvement initiatives
Act as a value-added business partner to stakeholders throughout the organization
Protect organization’s value by keeping information confidential
Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
Flexible scheduling to meet business needs with health system partners starting as early as 7:45 AM (EST)/ 8am EST
Other duties and/or responsibilities may apply