Pharmacy Tech Support / Call Center Representative
| Company | IQVIA |
|---|---|
| Location | Dallas, TX, USA, Phoenix, AZ, USA, Atlanta, GA, USA |
| Salary | $18 – $18 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish) is a plus
Responsibilities
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user’s issue and provides first level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
- Ability to work 40 hours per week (shifts available: 8:00 am – 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am – 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision
Preferred Qualifications
- 3+ years of call center experience preferred
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish) is a plus