Pharmacy Refill Technician

Pharmacy Refill Technician

Requirements

• strong interpersonal communication skills
• strong phone skills
• highly proficient in Microsoft Office particularly Excel and Word
• able to quickly learn other programs and able to extract relevant information
• strong organizational skills
• state registered as a pharmacy technician
• 1+ years of experience as a Pharmacy Technician
• high school diploma or GED required

Responsibilities

• Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members
• Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner
• Answer, resolve and triage inbound inquiries appropriately
• Clarify prescription orders with pharmacist and/or clinician as appropriate
• Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills
• Following through with claim adjudication and troubleshooting and reject codes
• Partnering with pharmacy to ensure proper in-stock of medications
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids
• Properly discontinuing patients off service when appropriate
• Documenting work appropriately across all systems
• Manage, organize, and update relevant data using database applications
• Other duties that facilitate patient access to medications as assigned
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
• Identify trends, resolve problems, recommend improvements, implement change
• Actively participate in process improvement initiatives
• Act as a value-added business partner to stakeholders throughout the organization
• Protect organization’s value by keeping information confidential
• Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations

Preferred Qualifications

• Nationally certified as a CPhT or equivalent is strongly preferred but not required
• Preferred: 5-8 years of experience as a Pharmacy Technician
• Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus