Pharmacy Operations Lead Representative – Express Scripts

Pharmacy Operations Lead Representative – Express Scripts

Requirements

• High School diploma or equivalent is required.
• MO Pharmacy Technician registration License required.
• General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills, preferred.
• Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.
• Strong attention to detail with good organizational skills.
• Good verbal and written communication skills.
• Willingness to work a flexible schedule when needed and ability to stand for the full shift.
• Ability to adapt in a dynamic work environment, learn quickly, troubleshoot problems and make decisions.

Responsibilities

• Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.
• Serve as the first line resource for questions/issues from team and cell owners, in coordination with supervisor; demonstrates leadership qualities consistent with the Express Way values.
• Effectively manages issues impacting productivity of team members; including offering solutions, collaborating with others, communicating status and escalating as needed.
• Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
• Assist in the development, documentation and updating of policies and procedures for Coordinators, including specific training and validation material; Assist in training and validating Automation staff regarding procedures, including one on one training and/or to group sessions as needed, Ensure that all team members are cross trained to cover production functions.
• Other duties as assigned.

Preferred Qualifications

• Experience leading people is strongly preferred.
• Experience troubleshooting problems in a pharmacy dispensing environment is preferred.