Pharmacy Coordinator

Pharmacy Coordinator

Requirements

• 3+ years of retail pharmacy experience
• Knowledge of third-party insurance plans, and pharmacy software
• Proficiency in Windows environment and MS Office
• Secondary School Diploma
• Exceptional organizational and multitasking abilities
• Strong oral and written communication skills
• Technical skills for successful medication dispensing
• Effective communication skills
• Ability to work under pressure and meet tight deadlines
• Customer service
• Teamwork
• Understanding unique medications and patient needs
• Problem solving
• Interpersonal skills
• Patient advocacy
• Decision making
• Collaboration
• Quick learner in fast-paced environment
• Problem-solving and team player
• Self-starting and independent work style

Responsibilities

• Provide exemplary customer service that meets the standards of McKesson Canada; customer interaction is done via phone and email
• Billing prescriptions through pharmacy software, ensuring all required documentation is adequate and appropriate, including (but not limited to) accounts receivables, dosage and dosing intervals, third-party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits
• Creating patient files in pharmacy software
• Managing site calendars, appointment changes, dispensing, and shipping schedules
• Accurately dispensing medications to ensure arrival at the appropriate destination on time
• Conducting patient follow-up calls for outstanding accounts, ensuring that all medical questions are referred to a Pharmacist
• Adherence to all relevant guidelines, including the established Standard Operating Procedures and all applicable regulatory requirements
• Inventory management and reconciliation
• Effective communication with both external and internal contacts
• Developing and maintaining professional relationships with healthcare professionals, reimbursement coordinators, infusion coordinators, provincial ministries of health, and private payers
• Accurate data entry into various systems
• Liaison between insurance plans and physicians directly to ensure all necessary paperwork and information is provided to the patient’s plan for coverage review
• Understanding, and resolving third-party billing issues for high-dollar value products
• Thoroughly and accurately completing paperwork regarding the processing of materials
• Other duties as assigned

Preferred Qualifications

• Diverse billing knowledge within specialty pharmacy setting
• Multitasking, organizational skills, specialty pharmacy specific software
• Experiences: working with various cross functional teams