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Pharmacy Account Manager
| Company | CVS Health |
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| Location | Illinois, USA |
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| Salary | $43888 – $93574 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 3+ years of experience in a client / customer service based environment or in a previous Account Manager role
- 1+ years of experience with Microsoft Office Suite with a focus on Excel, PowerPoint, Word, Outlook, and Web applications
- Ability to travel up to 25%
Responsibilities
- Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all operational-related matters.
- Customer Service Excellence: Ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional service.
- Gathering and Processing Requirements: Analyze complex client needs and assist in developing practical and efficient solutions. Ensure accuracy and reliability in data analysis and case resolution.
- Managing Account Performance: Maintain responsiveness, reliability, and accuracy in service execution.
- Assessing and Answering Customer Feedback: Respond to client inquiries and escalations, ensuring concerns are addressed promptly. Maintain consistent communication with internal teams to resolve issues. Be a customer advocate and use internal resources to continuously improve the customer experience.
- Project Management: Maintain reporting and tracking of client issues.
- Reporting: Provide regular updates and reports on account status, client feedback, and areas for improvement.
- Problem-Solving: Proactively identify and address potential issues before they escalate, ensuring a smooth and positive client experience.
- Training and Development: Stay updated with the latest industry trends, participating in training sessions to improve competencies, and share valuable insights with colleagues, fostering a culture of growth and collaboration.
Preferred Qualifications
- Knowledge of Prescription Benefit Management (PBM) industry helpful but not required
- Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms (i.e., SalesForce, Peoplesafe, AS400 system knowledge, etc.)
