Pharmaceutical – Specialty Customer Programs Analyst – Pharma
| Company | McKesson |
|---|---|
| Location | La Vergne, TN, USA, The Woodlands, TX, USA, Irving, TX, USA |
| Salary | $73400 – $122400 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Degree or equivalent and typically requires 2+ years of relevant experience.
- BS Degree in business, mathematics, economics, or healthcare or equivalent experience.
- 2 years transferrable customer service or relationship management experience.
- Demonstrated ability to manipulate and analyze data using intermediate Excel skills (lookups, pivot tables, etc.).
- Foundational knowledge of inventory management including basic supply and demand calculations.
- Proven ability to work effectively with a variety of stakeholders and resolve conflicting objectives in a positive, collaborative manner.
Responsibilities
- Review and triage inbound requests to change purchase limits for customers who order critical supply constrained medications, applying sound analysis and judgement.
- Address and resolve escalations from Sales and Customer Service with respect to customer purchase limits, considering new facts as appropriate; resolve disputes in a positive and collaborative manner.
- Analyze large data sets of customer’s purchasing history to support allocation decisions.
- Monitor supply and demand variances across product portfolio to make data-driven recommendations for Fair Share interventions.
- Provide regular updates and recommendations to Portfolio and Supply team leadership team and clinical specialists.
- Support other programs and functions for the Multisource team, including but not limited to Auto-Substitution, Launches, and Portfolio Management as needed.
- Interpret and utilize data from multiple sources to make business recommendations.
- Evaluate current processes for efficiencies and as appropriate suggest, test, and implement improvements to save time, money or improve customer satisfaction.
- Collaborate with leadership to prioritize business needs as it relates to limited supply drugs.
Preferred Qualifications
- SAP, Smartsheet, Microsoft OneNote, PowerBI and Salesforce experience desired.
- Knowledge of pharmaceutical or healthcare industry preferred.
- Ease completing repetitive tasks that require review of multiple data sources daily.