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Personalization Technical Product Owner
| Company | Okta |
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| Location | Toronto, ON, Canada |
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| Salary | $94000 – $142000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Master’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field.
- 5+ years of experience in a technical product owner, software engineering, or technical architect role, with a significant focus on personalization technologies.
- Deep technical expertise with personalization platforms such as Adobe Target (required), including its architecture, APIs, and integration capabilities.
- Strong understanding of data integration patterns, API design, and cloud-based infrastructure.
- Proven experience in designing and implementing A/B and multivariate testing frameworks from a technical perspective.
- Excellent understanding of data pipelines, data warehousing, and data governance principles.
- Solid programming skills and familiarity with relevant technologies (e.g., JavaScript, APIs, cloud platforms like AWS, Azure, GCP).
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
- Excellent communication and collaboration skills with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
- Experience working in an Agile development environment.
Responsibilities
- Define the technical vision and roadmap for enabling personalization capabilities, ensuring scalability, performance, and maintainability.
- Possess expert-level technical knowledge of personalization platforms such as Adobe Target (or similar), including its APIs, data integration capabilities, and implementation best practices.
- Work closely with engineering to design and implement robust A/B and multivariate testing frameworks, ensuring accurate data collection and analysis.
- Define and oversee the data pipelines and infrastructure required to feed relevant customer data into personalization platforms and downstream analytics systems.
- Define and manage APIs and integrations necessary for delivering personalized experiences across various digital touchpoints (e.g., web, mobile apps, email).
- Serve as the primary technical point of contact for engineering teams building personalization features. Provide technical guidance, clarify requirements, and ensure alignment with architectural standards.
- Identify and resolve technical challenges related to personalization implementation and performance. Continuously optimize the personalization infrastructure for efficiency and scalability.
- Translate the personalization strategy and product requirements into detailed technical specifications and user stories with clear acceptance criteria for engineering teams.
- Define and monitor key performance indicators (KPIs) related to the technical performance of personalization systems. Proactively plan for scalability and future growth.
- Ensure that all personalization implementations adhere to security best practices, data privacy regulations, and company compliance standards.
- Promote and enforce best practices for personalization implementation, testing, and monitoring within the engineering organization.
Preferred Qualifications
- Experience with Customer Data Platforms (CDPs) and their integration with personalization platforms.
- Familiarity with machine learning models and their application in personalization.
- Experience with performance monitoring and observability tools.
- Knowledge of security best practices for web and mobile applications.
