Personal Banker

Personal Banker

Requirements

• 3+ years experience in a related field
• Associates degree or equivalent experience
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities
• Manages the customer experience by identifying opportunities to improve the customer’s financial wellbeing
• Drives proactive sales conversations through internal and outbound interactions
• Delivers a full PNC conversation with every client interaction
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience
• Applies product and procedural knowledge to identify, mitigate and solve customer problems
• Manages risk through adherence to all policies and procedures
• Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner

Preferred Qualifications

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs