Permit Technician

Permit Technician

Requirements

• High School Diploma or GED required
• Associates Degree or 2 years college level course work or directly related experience preferred
• At least 3 years of customer service experience required
• At least 2 years of experience in an office setting required
• At least 2 years of experience in building construction (residential and commercial) and/or code compliance preferred
• Knowledge of general office procedures, telephone etiquette, and demonstrate the ability to efficiently and effectively create and produce quality detailed work with a high level of accuracy
• Knowledge and application of construction materials, municipal and building codes, and procedures
• Knowledge of mathematics including algebra and geometry
• Knowledge of personal computers with related software applications with a windows operating system
• Skill in the operation of a computer system with related software
• Efficiently and accurately key information using a keyboard and skill in performing data entry
• Demonstrated the ability to create and produce quality detailed work with a high level of accuracy efficiently and effectively
• Ability to establish and maintain effective working relationships with employees, customers, and citizens
• Communicate clearly and concisely, both verbally and in writing
• Handle multiple tasks and projects, set appropriate priorities, and meet deadlines
• Develop and maintain a collaborative and respectful working relationship with staff and others
• Handle stressful situations with tact and diplomacy while maintaining a high level of customer service
• Independently read and interpret construction documents, and maps in relation to the tasks of the job

Responsibilities

• Plans tracking
• Computer data entry/retrieval functions and quality assurance
• Researches, prepares, examines, and processes construction documents and applications for building permits
• Acts as a liaison between the customer and department or agency staff by following up on customer requests or complaints and solving problems related to service issues
• Verifies setbacks ensuring compliance with the zoning code
• Utilizes independent discretion to provide high volume of telephone and in person interactions with the public for technical code interpretation inquiries and assistance
• Calculates building permit fees and taxes based on valuation
• Accurately routes and tracks plan and permits for commercial and residential buildings
• Maintains/updates electronic records daily for building plans and permits, building inspections, and code records requests
• Electronic scanning of documents
• Issues/renews contractor and supervisor licenses
• Performs other related duties as assigned

Preferred Qualifications

• Associates Degree or 2 years college level course work or directly related experience preferred
• At least 2 years of experience in building construction (residential and commercial) and/or code compliance preferred