Permanent Supportive Housing – Retention Specialist II

Permanent Supportive Housing – Retention Specialist II

Requirements

• English Required; Bilingual (particularly Spanish, Chuukese) preferred
• Experience with Permanent Supportive Housing preferred
• Must be able to pass extensive background check
• Driving and proof of auto insurance required
• Demonstrated skill and experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to cultivate and develop inclusive and equitable working relationships with stakeholders, colleagues, and community members.
• An effective and compassionate communicator, both verbally and in writing, with excellent active listening skills to identify the needs of our clients
• Training and understanding of Trauma-Informed Care
• Ability to meet multiple, sometimes conflicting deadlines.
• Analytical, problem solving, and decision-making abilities

Responsibilities

• Adhere to program, agency, and federal legal policies on client confidentiality
• Implement client-centered, strengths-based, trauma-informed empowerment mode in assisting clients to heal and attain stability as driven by their priorities and goals
• Collaborate with internal and external service providers to identify participants who meet criteria for PSH
• Assess potential participants for eligibility, conduct intake sessions utilizing assessment and evaluation procedures and the best practices, and conduct eligibility screening for other services
• Develop a case management plan for each participant, provide short-term crisis intervention for participants who wish to access services which include but are not limited to, emergency shelters and motels; supports for long term housing stability; peer support; mental health services; securing employment; and referrals for other relevant services
• Assist participants in navigating and accessing appropriate services
• Make referrals to legal immigration services; assist participants in gathering documents and evidence, write letters of support
• Provide or secure interpretation, translation, and accessibility services

Preferred Qualifications

• Proven knowledge of JOHS and HUD-related programs strongly preferred
• Fluency in English and Bilingual (Spanish, Chuukese) preferred and strong cultural awareness and sensitivity
• Strong computer skills including proficiency in the use of Data Entry (Wellsky) and Microsoft office related software applications
• Strong communication skills in a multilingual, multicultural organization
• Strong ability to work with multi-cultural staff in a team setting
• Ability to prepare detailed participant case files
• Ability to adapt to unusual situations to resolve a problem
• Ability to use initiative and judgement in completing tasks and responsibilities
• Ability to function in a positive manner in a demanding work environment, to demonstrate a high degree of flexibility, to respond to priorities and schedules that change frequently, and to meet commitments