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Per Diem Ambulatory Service Representative II-Clinic Support
Company | Kelsey-Seybold Clinic |
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Location | Webster, TX, USA |
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Salary | $22.99 – $23.01 |
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Type | Part-Time |
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Degrees | Bachelor’s, Associate’s |
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Experience Level | Junior, Mid Level |
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Requirements
- High School diploma or G.E.D.
- 1+ years of direct face-to-face customer service experience.
- 1+ years of cash handling or collections experience.
- 6 months experience in a customer facing role within a medical office, healthcare setting or other service-related industry.
- 1+ years KSC ASR I or HIM Tech experience with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training or 2 years KSC CBO, Managed Care or Contact Center experience.
- Experience with computers and Windows-based software.
- Excellent verbal and written communication skills.
- Basic Math ability.
- Knowledge of customer service principles and practices.
- Excellent professional and personal presentation style.
- Ability to speak, write and understand English
Responsibilities
- Providing assistance to patients in a friendly and courteous manner.
- Handling check-in and check-out functions, including registration and cashiering.
- Maintaining a neat and professional appearance and an organized work area.
Preferred Qualifications
- Associate or bachelor’s Degree in related field
- 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing.
- 2+ years of insurance and/or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans.
- 1+ years of cash handling or collections experience in a medical office setting.
- 2+ years of direct face to face customer service experience.
- Ability to use Microsoft software applications including Word and Excel.
- 10-key touch.
- Knowledge of electronic medical record systems.
- Bilingual- English/Spanish