Per Diem Ambulatory Service Representative II-Clinic Support

Per Diem Ambulatory Service Representative II-Clinic Support

Requirements

• High School diploma or G.E.D.
• 1+ years of direct face-to-face customer service experience.
• 1+ years of cash handling or collections experience.
• 6 months experience in a customer facing role within a medical office, healthcare setting or other service-related industry.
• 1+ years KSC ASR I or HIM Tech experience with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training or 2 years KSC CBO, Managed Care or Contact Center experience.
• Experience with computers and Windows-based software.
• Excellent verbal and written communication skills.
• Basic Math ability.
• Knowledge of customer service principles and practices.
• Excellent professional and personal presentation style.
• Ability to speak, write and understand English

Responsibilities

• Providing assistance to patients in a friendly and courteous manner.
• Handling check-in and check-out functions, including registration and cashiering.
• Maintaining a neat and professional appearance and an organized work area.

Preferred Qualifications

• Associate or bachelor’s Degree in related field
• 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing.
• 2+ years of insurance and/or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans.
• 1+ years of cash handling or collections experience in a medical office setting.
• 2+ years of direct face to face customer service experience.
• Ability to use Microsoft software applications including Word and Excel.
• 10-key touch.
• Knowledge of electronic medical record systems.
• Bilingual- English/Spanish