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Per Diem Ambulatory Service Representative II-Clinic Support

Per Diem Ambulatory Service Representative II-Clinic Support

CompanyKelsey-Seybold Clinic
LocationWebster, TX, USA
Salary$22.99 – $23.01
TypePart-Time
DegreesBachelor’s, Associate’s
Experience LevelJunior, Mid Level

Requirements

  • High School diploma or G.E.D.
  • 1+ years of direct face-to-face customer service experience.
  • 1+ years of cash handling or collections experience.
  • 6 months experience in a customer facing role within a medical office, healthcare setting or other service-related industry.
  • 1+ years KSC ASR I or HIM Tech experience with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training or 2 years KSC CBO, Managed Care or Contact Center experience.
  • Experience with computers and Windows-based software.
  • Excellent verbal and written communication skills.
  • Basic Math ability.
  • Knowledge of customer service principles and practices.
  • Excellent professional and personal presentation style.
  • Ability to speak, write and understand English

Responsibilities

  • Providing assistance to patients in a friendly and courteous manner.
  • Handling check-in and check-out functions, including registration and cashiering.
  • Maintaining a neat and professional appearance and an organized work area.

Preferred Qualifications

  • Associate or bachelor’s Degree in related field
  • 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing.
  • 2+ years of insurance and/or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans.
  • 1+ years of cash handling or collections experience in a medical office setting.
  • 2+ years of direct face to face customer service experience.
  • Ability to use Microsoft software applications including Word and Excel.
  • 10-key touch.
  • Knowledge of electronic medical record systems.
  • Bilingual- English/Spanish