People Service Intake and Transformation Lead

People Service Intake and Transformation Lead

Requirements

• 15+ years of experience in program management, vendor management, transformation, or operations leadership roles
• Experience activating new contracted services/products, creating/implementing issue management systems, establishing KPI/metrics, and managing working relationships with the customer success/account teams
• Proven track record of delivering business value through strategic partnerships, process improvement, and technology solutions
• Experience operating autonomously across multiple teams, with demonstrated critical thinking and thought leadership
• Application of problem-solving skills to challenge the status quo and develop efficient workflows and engagement models
• Communication and interpersonal skills, influential to stakeholders/technical teams

Responsibilities

• Develop and execute strategic plans to transform People Operations, leveraging vendor partnerships to drive scalable and efficient solutions
• Partner with cross-functional and engineering teams to identify opportunities for automation, process improvement, and cost optimization
• Execute delivery of multi-year programs integrating supplier delivery with enabling functions including Service Intake, Transformation, Quality Assurance, and Metrics and Measurement ensuring continuous improvement
• Build and maintain solid relationships with vendors, ensuring seamless delivery of services and programs
• Drive change management initiatives to ensure successful adoption of new processes and technologies
• Collaborate with leaders across People Operations to uplift organizational performance, ensuring consistent, repeatable, and measurable business outcomes
• Develop and maintain metrics-driven programs to measure supplier performance, customer satisfaction, and operational efficiency
• Identify opportunities for process automation and partner with Human Resources Tech and engineering teams to drive solutions

Preferred Qualifications

• Bachelor’s degree in Business, Engineering, or equivalent experience
• Experience working with/supporting a global customer/user base
• Knowledge of HR best practices, legislative, and regulatory constraints
• Experience being adaptable when faced with conflicting priorities, multi-tasking to get things done in a fast-paced, ambiguous environment
• Experience in requirement analysis techniques/methodologies and delivering business value through process improvement in high-tech operations space
• Knowledge and understanding of the tech / software industry business models and core processes
• Knowledge of LEAN tools and methodologies