People Service Intake and Transformation Lead
| Company | Meta |
|---|---|
| Location | Menlo Park, CA, USA, New York, NY, USA, Bellevue, WA, USA |
| Salary | $142000 – $202000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- 8+ years of experience managing large-scale, global transformation/continuous improvement initiatives aimed at improving business processes, systems, and operations with demonstrable business results
- Experience operating independently through ambiguity, being detail-oriented, and delivering results in a highly organized and structured manner
- Experience problem solving using data, translating thorough examination and analysis into action
- Experience working in a cross-functional environment, consensus building, collaboration, and getting colleagues onboard with benefits of transformational change
Responsibilities
- Develop project charters and operate complex operational programs with little to no oversight
- Own development, organization, and execution of global projects from inception to execution
- Improve efficiency and the quality of systems and operations through designing and implementing end-to-end process frameworks, change management, and optimization initiatives
- Manage and simplify complex business problems, leverage and analyze data to determine opportunities, drive quick decisions, and create cases for change where appropriate
- Partner with HR Tech and vendors to identify and implement appropriate technology solutions to support business transformation
- Coordinate system integration efforts and ensure smooth transition and adoption of new technologies
- Make appropriate tradeoffs to optimize time-to-release, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional stakeholders
- Exercise sound and practical business judgment and strategic thinking to implement practical and actionable solutions
- Facilitate effective communication channels and mechanisms to promote collaboration and engagement, partner with cross functional partners and leadership to operationalize goals, maintain accurate priorities, and hold teams accountable for execution
- Effectively and simply communicate complex concepts to multiple stakeholder groups
- Maintain open, candid, and trusting work relationships
- Design change management for implementation to drive adoption of new processes or changes
- Develop training and communication plans for all levels, locations, and cross functional partners
- Monitor stabilization of changes to ensure processes are executed per design
Preferred Qualifications
- Understanding and facilitating change in a dynamic environment – handling challenge and pushback from leaders
- Experience being adaptable and resilient when faced with conflicting priorities, multi-tasking to get things done in a fast-paced, ambiguous environment
- Experience defining and simplifying complex concepts and communicating them back to stakeholders
- Experience in requirement analysis techniques/methodologies and delivering business value through process improvement in high-tech operations space
- Knowledge and understanding of the tech or software industry business models and core processes
- Bachelor’s degree in a technical, business, or operations discipline, or equivalent experience