Pediatric Case Management Director

Pediatric Case Management Director

Requirements

• Master’s degree
• RN License
• Record of success leading a team
• Experience with the pediatric patient population
• Professional nursing certification in leadership, care coordination, or clinical care

Responsibilities

• Integrating the service into the organization’s primary functions
• Coordinating and integrating interdepartmental and intradepartmental services.
• Ensure the most effective operations of the department through program development, process improvement and coordination/integration of processes with other departments.
• Assure successful implementation of clinical programs through systems and process design by integrating the design of the clinical programs with the needs of the community and other target populations.
• Analyze and monitor work processes to optimize productivity and meet targets.
• Standardize services, processes, resources, and practices where appropriate to improve efficiency maximizing continuity of patient care while maintaining professional standards within disciplines and across Patient Care Centers.
• Ensures all Human Resource and VUMC policies and procedures are followed according to standards.
• Create a culture to enhance leadership development, and collaboration among departments and physicians to enhance the growth and communication for the Department of Case Management.
• Works within a Shared Governance framework to identify and address issues, solve problems, and evaluate outcomes. Participate on committees to address system problems/issues and facilitate information exchange.
• Create an organizational culture (both within and across departments) that provides a safe, satisfying and enriching environment for employees and provides a qualified, competent staff to meet patient needs.
• Participate in establishing service standards for the department.
• Utilize customer satisfaction, best practices and market information to improve customer service and satisfaction.
• Create and exceed service standards utilizing key service dimension and from knowledge of patient/customer expectations and best practice.
• Identify, establish and evaluate quality assurance standards, programs, and procedures within department.
• Orienting and providing in-service training and continuing education of all persons in the department
• Recommending space and other resources needed by the department, and participating in the selection of sources for needed services not provided by the department or organization
• Establishing yearly goals and objectives for assigned units, reviewing each on a quarterly basis;
• Conducting unit conferences to clarify goals and objectives and evaluating progress towards achieving them
• Interviewing and recommending hiring potential patient care services employees
• Identifying employee related problems; initiating and documenting appropriate performance management
• Promoting positive customer service
• Established performance improvement program for assigned unit(s) in conjunction with Performance Improvement Committee
• Acts as role model for shift managers, other Patient Care Services personnel, and student nurses on assigned units
• Coordinates and/or participates in Performance Improvement Teams as necessary
• Arranges and coordinates designated committee meetings according to hospital policy
• Ensures that the educational needs of all patients are met
• Performs other duties as assigned

Preferred Qualifications

• Pediatric experience preferred