PBX Operator

PBX Operator

Requirements

• Basic knowledge of Microsoft Office to include Word, Excel, Outlook
• Excellent guest service and hospitality skills
• Self-motivated with excellent organizational skills and attention to detail
• Ability to work a flexible schedule including different shifts, weekends, and holidays.

Responsibilities

• Answers incoming telephone calls, connects calls to appropriate departments and hotel guests
• Transfers incoming calls to appropriate staff on mobile units when approved
• Logs and reports all telephone troubles and handles emergency repairs calls when necessary
• Dispatches service requests as needed
• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs

Preferred Qualifications

No preferred qualifications provided.