Payment Operations Specialist

Payment Operations Specialist

Requirements

• Possess excellent customer service, analytical, and problem solving skills.
• Proven organizational skills and attention to detail required.
• Ability to effectively prioritize and execute tasks in a high-pressure environment while ensuring critical deadlines are met.
• Possess effective written and verbal communication skills, with the ability to positively influence others.
• Ability to work independently with little direct supervision while effectively managing time and resources.
• Proven experience with troubleshooting principles/methodologies and issue resolution techniques.
• Proficient in Microsoft Office and the ability to quickly learn and adapt to new technologies.
• Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations.

Responsibilities

• Responsible for providing support and excellent customer Service to internal staff for multiple payment operational areas including but not limited to Wires, ACH, Cash Services, Items Processing, Exception Item Processing, Check Services, Faster Payments, Statement Rendering and Research, and other regulatory/compliance driven objectives.
• Responsible for completing tasks with accurately and timely while observing a segregation of duties.
• Responsible for monitoring functionality of automated processes and escalating potential issues.
• Responsible for completing assigned duties timely and escalating to leadership if concerns arise with meeting key processing deadlines.
• Provides telephone and e-mail support to internal clients.
• Escalate identified opportunities for process improvements keeping in line with business line strategies.
• Assist with special projects related to operations including but not limited to system conversions and acquisitions.
• Responsible for complying with policies, procedures, security requirements, and government regulations.

Preferred Qualifications

No preferred qualifications provided.