Payment Lifecycle Associate II – Treasury Services Billing Operations
| Company | JP Morgan Chase |
|---|---|
| Location | Tampa, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Strong communication skills
- Strong collaboration skills: share information and effectively communicate with team members, management and partners in Sales, Service, Product and Technology
- Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve the most effective results
- Able to operate independently, follow tight deadlines, and work within a matrix management environment
- Proficient level knowledge of Microsoft suite of tools (Word, Excel and PowerPoint)
- Proficient level knowledge of process flow creation tools such as Microsoft Visio, Signavio
- Basic knowledge of Agile tools such as JIRA
- Understanding of Robotic Process Automation (RPA) or Intelligent Solutions: UI Path and/or Alteryx
Responsibilities
- Take ownership and effectively collaborate with peers across locations on team’s deliverables
- Understand Operational controls and ensure adherence by stakeholders
- Perform Billing set-up and maintenance for clients on the strategic Billing platform
- Perform quality review of set-ups / maintenance to ensure accuracy
- Review billing activity from product feeds for accuracy and process adjustments as needed
- Research and respond to inquiries, manage billing projects as assigned
- Develop Standard Operating Procedures (SOPs) and review / update as required and ensure compliance with operational procedures and processes
- Partner with Billing Product Owners, Billing Technology, and stakeholders on strategic planning, client issues, and process improvements
- Own management reporting, start / end of day checks; assess risks impacting operations and manage to closure
- Manage design, testing, and project plans for all new automation efforts and process improvement initiatives
- Report, document and manage to closure any internal or external errors and associated impact analysis along with remedial actions
Preferred Qualifications
- Minimum 5 years of JPMorgan Chase work experience
- Formal accreditation in Project Management method (PMP)
- Treasury Services (TS) / Banking experience a plus; TS Payments Billing experience
- Broad experience in an Operational, Technology or Business Project Manager role preferred