Patient Services Specialist
Company | Advocate Health Care |
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Location | Charlotte, NC, USA |
Salary | $19.45 – $29.2 |
Type | Full-Time |
Degrees | |
Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or GED required
- Computer experience required
- Customer relations experience required
- Experience with Medical Records Software preferred
- Front desk practice experience preferred
Responsibilities
- Exemplify caring and compassionate customer service to create an excellent patient experience
- Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
- Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
- Encourages patient utilization of front-end technology during the registration process
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
- Monitors inventory and stock medications, narcotics, and emergency medications/equipment
Preferred Qualifications
- Experience with Medical Records Software preferred
- Front desk practice experience preferred