Patient Services Specialist

High School diploma/GED
At least six (6) months’ experience assisting customers and/or callers, preferably in a customer service capacity
Ability to work on Saturdays on a regular, rotating schedule (at least once every 2 months) for PHC assignments
Above average verbal communication skills
Basic computer and written communication skills – including email, utilizing Workday and related systems (DA, etc.) to complete tasks

Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect calls.
Completes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database.
Provides information regarding services, sliding scale fees and/or appointments to callers.
Assists callers with determining appropriate services and/or identifying available providers and with preliminary assessment of potential eligibility for services, if assigned to CST.
Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates.
Enters notes on patient records to facilitate rescheduling and to record other information, including documented eligibility for CST services, as needed.
Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable.
Escalates callers with complaints or issues to supervisor or other identified staff, as directed.
Participates in department meetings.
Performs all related work, as assigned.

College credits and/or degree
Prior experience in a call center environment or as a receptionist receiving a high-volume of calls and/or email inquiries
Prior experience in healthcare
Ability to speak a second language, ideally Spanish, Cantonese and/or Mandarin