Patient Services Representative II - Prenatal Diagnosis

Patient Services Representative II – Prenatal Diagnosis

HS Diploma or equivalent education/experience
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures, as well as patient billing
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form
Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook)
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
Ensure the privacy of each patient’s Protected Health Information (PHI)
Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

Checks-in patients and assures ensures all necessary authorizations are obtained prior to patient visits
Obtains patients medical history and insurance information to complete forms for processing purposes
Communicates with patients in a clear and professional manner to alleviate confusion and expedite processes
Ensures that routine and priority tasks are completed within established departmental time frames
Performs general clerical tasks, such as answering phones and greeting customers and patients on a daily basis
Prepares and completes accurate, job related documentation, including collecting, updating, and maintaining patient medical and insurance information
Maintains a clean, neat, and safe working environment, including organizing files and keeping desks free of loose papers and clutter
Performs job responsibilities in compliance with department standards, policies, and procedures, as well as local, state and federal regulatory agencies to deliver the highest level of service
Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.