Patient Services Ambassador

Patient Services Ambassador

Requirements

• High School Diploma or GED
• 2 or more years of customer service experience with focus in healthcare or hospitality.
• Superior customer service skills
• Effective communication skills
• Knowledge of mobile technology
• Demonstrated trouble shooting skills
• Strong multitasking and problem-solving skills
• Must be computer literate in Microsoft applications; PC/Data entry skills of 4500 keystrokes

Responsibilities

• Answers telephone and routes calls appropriately.
• Answers inquiries concerning activities and operations of department by referring to and interpreting policies and procedures.
• Maintains sufficient knowledge of Hospital and department regulations and policies in order to answer inquiries appropriately.
• Provides a centralized and consistent resource to patients, families and staff – thereby enhancing communication and increasing patient satisfaction.
• Advocates on behalf of patient, family and interested parties to ensure patient rights are upheld.
• Identifies and reports to Patient Services Administrator and Coordinator staff any urgent risk management issues or care concerns that require immediate assistance.
• Arranges and coordinates the scheduling of departmental meetings.
• Assists with scheduling meetings and notifies appropriate staff of date, time and location.
• May arrange conference calls.
• Receives and sorts incoming mail and distributes to appropriate staff.
• Maintains departmental files and records in accordance with established procedure.
• Makes copies, collates and distributes information as appropriate.
• Maintains department policy and procedure manual.
• Maintains departmental logs as required.
• Tracks and documents program performance.
• Oversees the tracking system and maintains the database.
• Gathers data for department in preparation of projects or reports.
• Assists in creating presentations utilizing computer software.
• Types correspondence, reports, forms, etc.
• Initiates forms and records, and composes own correspondence.
• May devise and suggest new procedures to facilitate more efficient operations of the department.
• Maintains departmental supplies and prepares purchase requisitions to replace depleted stock in accordance with established procedure.
• Follows through on assignments to ensure timely completion.
• Participates in staff meetings as requested.

Preferred Qualifications

• Bachelor’s Degree from accredited college or university
• Concierge Management
• Experience in a complex clinic setting and/or Patient Access Department.
• Bilingual