Patient Service Specialist

Patient Service Specialist

Requirements

• High school diploma or GED equivalent required.
• Experience in a healthcare setting or as a Unit Secretary preferred.
• Excellent oral, written, and interpersonal communication skills
• Focus on customer service skills
• Knowledge of medical terminology
• Ability to use WakeOne
• Organized and ability to work as a team member

Responsibilities

• Responsible for performing registration, clerical duties, reception, and other designated activities for department.
• Reviews and documents patient identification, and places armbands on patients arriving for care.
• Uses effective communication skills when interacting with patients, visitors, co-workers, management and physicians.
• Maintains compliance with HIPPA regulations, CMS regulation and Medicare/Medicaid regulations as the regulations pertain to the registration process and information flow to the multi-disciplinary team and to the public.
• Provides continuity in departmental operations.
• Refers patients to PFRS (Patient Financial Resource Services) when necessary.
• Refer patients to Drug List Techs for update of medications before surgery as needed.
• Provides age/developmental appropriate skills for the specific age groups served when assisting families, patients and visitors.
• Assists departmental staff in providing a caring compassionate environment.

Preferred Qualifications

• Experience in a healthcare setting or as a Unit Secretary preferred.