Patient Service Representative – FT Days – Imaging

Patient Service Representative – FT Days – Imaging

Requirements

• High School Diploma required, Associates degree preferred
• Two (2) years medical office or medical insurance experience
• Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation and tone
• Excellent customer service skills
• High level of self-motivation and goal oriented with the ability to multitask
• Team oriented
• Positive, open-minded, and focused on continuous improvement
• Ability to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy
• Analytical and problem solving skills
• Proficiency with Microsoft Office and comfort with navigating multiple applications simultaneously
• Able to type 40 words per minute

Responsibilities

• Serves as the primary point of contact for patient electronic scheduling and registration
• Supports operations by coordinating schedules for patients and providers
• Interviews patients either by telephone or in person to effectively schedule and register
• Establishes eligibility, verification of benefits, and identifying and collects co-payments as appropriate
• Obtains Authorizations if assigned
• Communicates patient out of pocket responsibilities for services provided to the patient using a ‘Patient Friendly’ approach
• Collects, verifies and updates patient demographic and guarantor information
• Verifies insurance benefits/eligibility, manages referrals runs the patient estimate using the Price Estimator Tool
• Performs appointment scheduling, registration and customer service duties; answers incoming phone calls, makes appointments, monitors access issues with provider schedules that affect patient satisfaction, and communicates issues to Supervisor
• Ensures schedules are appropriate use of clinical resources
• Follows established parameters to ensure procedures, treatments, test, are scheduled with the required amount of time and effectively utilize resources
• Participates in patient satisfaction related process improvement activities as well as providing a high quality contact experience for the patient with every interaction
• Creates a positive patient experience improving patient satisfaction by facilitating appointment scheduling and preregistration at one point of contact

Preferred Qualifications

• Scheduling or hospital registration experience preferred
• Experience in government and commercial insurance program, Third Party Payor, Medicare, MediCal, and other regulatory knowledge a plus