Patient Service Associate

Patient Service Associate

Requirements

• High School Diploma/G.E.D. – required
• 2-3 years office experience or one year of related experience in a medical practice – preferred
• Experience using an electronic health record and Microsoft Office a plus
• Excellent customer service skills
• Ability to multi-task in a high patient volume unit
• Ability to learn and utilize resources
• Strong time management skills
• Ability to review information and draw appropriate conclusions
• Good judgement and ability to problem solve; escalate issues as needed
• Strong teamwork skills and work ethic

Responsibilities

• Responsible for registration and scheduling process for complex patients
• Responsible for updating the system with registration, scheduling and insurance information
• Prepares patient disability and out of work / school paperwork
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow
• Understands the practice and hospital strategic plan
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center
• Exemplify Albany Med CARES guiding principles
• Is a champion to ensure an optimal patient experience
• Understands and promotes patient and employee safety as our top priority
• Promotes a safe environment and promptly reports issues
• Understands patient safety goals

Preferred Qualifications

• 2-3 years office experience or one year of related experience in a medical practice – preferred
• Experience using an electronic health record and Microsoft Office a plus