Patient Scheduling Coordinator – Rehab
| Company | West Cancer Center |
|---|---|
| Location | United States |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Excellent organization and follow-up skills
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Ability to organize and prioritize work assignments
- Ability to handle multiple priorities in a fast-paced environment
- Ability to analyze situations and respond in a timely manner
- Ability to participate in multi-functional teams
- Ability to establish and maintain effective working relationships within The West Clinic
- Proficient in computer applications including word processing and e-mail
- High school diploma or general education degree (GED) or six months related experience and/or training or equivalent combination of education and experience
Responsibilities
- Verifies that demographic and insurance information has been updated
- Schedules initial office visit appointments, labs, radiology tests and infusion
- Reschedules initial office visit appointments, labs, and radiology tests
- Schedules changes for all Physicians and Nurse Practitioners
- Schedules new internal referrals for all Physicians
- Handles all incoming phone calls and/or emails regarding scheduling appointments
- Mails out reminders/reschedule letters
- Notifies Director/Manager of any problems in a timely manner
- Provides general assistance to patients as they make requests
- Provides doctor’s excuses as needed
- Cross-trains with other schedulers
- Respects the dignity and confidentiality of patients
- Maintains a good attendance record and reports on-time for work
- Maintains a professional attitude and appearance
- Complies with clinic safety policies and procedures
- Attends staff meetings as scheduled
- Assists with training and orientation of new employees as assigned
- Interfaces internally with Medical Records, Insurance, Phone Operators, Nurses and Physicians daily regarding the needs of patients
- Performs all other duties as assigned
Preferred Qualifications
- Typical clinical/office environment with moderate noise level
- Ability to stand, walk, for extended periods of time
- Some travel may be required