Patient Navigator – Care Team Assistant

Patient Navigator – Care Team Assistant

Requirements

• High-school level education or equivalency
• Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an inpatient or outpatient, or virtual setting
• At least 2 years of experience in an ambulatory clinical or virtual setting
• Spanish fluency Required
• Demonstrated competency with an EHRS system
• Excellent communication and customer service skills
• Ability to multi task in a fast paced environment
• Above average organizational skills
• Strong typing and computer skills
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Responsibilities

• Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate, and route phone calls in the form of a phone note document in the EHRS to the provider for review and instructions
• Place calls and create template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner
• Review schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient’s visit, ensuring lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patient’s medical record; when these documents are not present in the record, it will be the Medical Assistant’s responsibility to call the patient, consultants, imaging centers, and/or hospitals to arrange for timely delivery of said information
• Call patients deemed to be at risk for a “no-show” prior to their appointment as well as new patients establishing care for their onboarding visit to remind them of both the patient’s and Imagines’ responsibilities; contact “no-show” patients and inquire as to their status and need for rescheduling, including assessment of barriers to care and initiation of appropriate social service referrals
• Initiate completion of forms for review and final signature by provider (disability forms, home health orders, durable medical equipment and supply requests, disease status letters)
• Assist care team in regular completion of reports that will allow it to manage and assess the health needs of the patient population; assist care team in recognizing patients who are members of a “vulnerable population” and provide appropriate social service or community-based referrals.

Preferred Qualifications

No preferred qualifications provided.