Patient Greeter

Patient Greeter

Requirements

• High School Diploma or equivalent
• Bilingual proficiency in English and Spanish
• At least one (1) year of customer service experience in admissions or the hospitality industry, preferably in a hospital setting

Responsibilities

• Greet hospital visitors and customers in a professional and cheerful manner, creating a positive first impression of the hospital.
• Facilitate smooth flow of communication with Central Admissions, working closely with the Registration Lead while monitoring patients arriving for outpatient and inpatient services.
• Demonstrate a good understanding of the registration process and works to ensure smooth patient admissions.
• Maintain accurate electronic sign-in log of all guests/vendors.
• Use complimentary Scotland Yard system to ensure timely admissions whenever possible and utilize the paging system when necessary.
• Work with volunteers to ensure patients are escorted and handed off to Registration using the Talking up method and AIDET.
• Give accurate information and directions, staying up to date on hospital activities.
• Complete administrative tasks including copying, scanning, making appointments and word processing as assigned.
• Answer incoming telephone calls promptly and in a courteous and professional manner ensuring excellent customer service.
• Maintain an adequate supply of brochures and related information, as well as needed equipment (wheelchairs, masks, gloves, etc.).
• Maintain professional public image and behavior towards co-workers, hospital medical staff, visitors and patients.
• Demonstrate a teachable, positive, can-do attitude by adapting to change, viewing problems as a challenge and not an obstacle, and developing solutions.

Preferred Qualifications

No preferred qualifications provided.