Patient Experience Specialist I

Strong communication, outgoing, and positive interpersonal skills
Demonstrated computer literacy REQUIRED
Empathetic personality with attention to patient’s needs
Strong organizational skills with attention to detail; ability to prioritize tasks
Ability to work as a team member and uphold organizational standards and values
Excellent judgment, dependability, and diligence
Demonstrated high ethical standards and integrity
Demonstrated accuracy and thoroughness; monitors own work to ensure quality
Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy
Professionalism: displays positive outlook and pleasant manner, does not instigate, or participate in office gossip or negativity, keeps commitments, dresses appropriately, and is well-groomed
Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolve conflicts, inspire the trust of others, and treat patients and coworkers with respect
High School diploma or GED, associate degree preferred
Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)

Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously
Register patients and verify patients’ records are up-to-date and accurate
Verify personal and insurance information for services and procedures
Schedule appointments and procedures
Reschedule missed appointments and cancellations
Process medical record requests
Collect and process payments from patients
Conduct daily reconciliation of cash reports and monies collected
Complete other functions as requested by management