Patient Experience Representative

Patient Experience Representative

Requirements

• Ability to work Monday – Friday, 9-5 or 10-6 EST
• Excellent communication skills in English (verbal and written)
• Minimum of 2-3 years in a customer service role with communication over phone and email (mandatory)
• Outstanding organizational skills and an ability to juggle multiple tasks
• Technical Support experience considered an asset

Responsibilities

• Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone.
• Use the feedback you’ve gathered from patients and providers to help our Management and Engineering teams shape the future of the PocketHealth platform.

Preferred Qualifications

• Experience with or passion for healthcare would be an asset, but is not required
• Resourceful, flexible, hold yourself accountable and persevere in the face of obstacles
• Hardworking and eagerly embrace the challenge of solving problems
• Empathetic and enjoy teaching people at all levels of technical proficiency
• A standout teammate – someone who believes in working with their team to achieve shared goals
• Communication skills in Spanish or French (verbal and written) – not required, but would be an asset