Patient Equipment Care Specialist

Demonstrated experience and expertise in a customer service role
Current driver’s license insured and reliable transportation, and an acceptable driving record. (will be verified)
Experience in a role requiring strong attention to detail, accuracy and dependability.
Experience performing a role requiring effective verbal, written, and interpersonal communication skills.
Organizational skills and ability to set priorities.
Demonstrated ability to work independently and is self-motivated.
Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications.
Experience using basic word processing, spreadsheets, databases, internet, e-mail, and scheduling applications.

Fill patient orders, coordinate deliveries, and respond to patient requests in a timely manner.
Provide important patient education and facilitate patient set ups or fittings in a one on one situation.
Make timely deliveries of Home Medical Equipment (HME) products and supplies to customers.
Provide instruction to clients and caregivers in the use, care, and safety of supplies and equipment provided.
Exhibit exceptional customer service on incoming and outgoing phone calls, helping customers in a retail setting, and fulfilling orders directly with patients.
Coordinate the delivery of medical equipment and supplies to the patient by assigning the appropriate delivery method to meet customer and company needs and verifies the client specific needs and selects appropriate equipment based on assessment while adhering to physician orders.
Process Point of Sale (POS) sales request by completing computer order entry, receiving payment, and coordinating delivery or patient pick-up.
Communicate any problems regarding the patient’s condition and use of supplies or equipment to the appropriate staff.
Demonstrate keen problem identification skills and resolution abilities and address concerns in a timely manner.
Maintain an understanding of Medicare, Medicaid, and third-party billing requirements and all components of Homecare’s equipment order processing system.