Patient Engagement Specialist – Centrum Health

Patient Engagement Specialist – Centrum Health

Requirements

• Previous experience in a customer support role; healthcare setting is preferred, but not required
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• High school diploma
• Bilingual in English and Spanish is required

Responsibilities

• Identify patient needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage patients by going the extra mile
• Manage inbound and outbound calls. Scripts are provided.
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet individual and team targets

Preferred Qualifications

• Experience in a healthcare setting is preferred