Patient Engagement Specialist
| Company | Shields Health Solutions |
|---|---|
| Location | Chesapeake, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- State registered as a pharmacy technician
- Nationally certified as a CPhT or equivalent is strongly preferred but not required
- 1-3 years of Pharmacy Technician and adjudicating claims experience strongly preferred but not required
- High school diploma or GED required
- Strong interpersonal communication skills
- Exceptional phone skills
- Highly proficient in Microsoft Office particularly Excel and Word
- Strong organizational skills
Responsibilities
- Proactively coordinate medication refills including data entry and pharmacy claim adjudication
- Make outbound patient refill phone calls and complete the patient refill request
- Answer, resolve and triage inbound inquiries
- Clarify prescription orders with pharmacist and/or clinician as appropriate
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
- Manage, organize, and update relevant data using database applications
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
- Identify trends, resolves problems; recommend improvements; implement change
- Actively participate in process improvement initiatives
- Act as a value-added business partner to stakeholders throughout the organization
- Protect organization’s value by keeping information confidential
- Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
- Flexible scheduling to meet business needs with health system partners starting as early as 7:45 AM (EST)/ 8am EST
- Other duties and/or responsibilities may apply
Preferred Qualifications
- Experience managing refills, specialty pharmacy, working with clinical care teams, and working remotely
- Organized
- High-integrity
- High accountability
- Attention to detail
- Dependable
- Quality focus
- Empathetic
- Good listener/communicator
- Collaborative
- Energetic
- Highly motivated
- Team player
- Ability to sit and/or stand with focus at a workstation for a long period of time
- Discretion and confidentiality essential as position deals with highly sensitive and private data