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Patient Engagement Associate
| Company | Imagine Pediatrics |
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| Location | Texas, USA |
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| Salary | $20 – $22 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- High School diploma or equivalent required
- Reliable internet access required
- Minimum of one (1) year of experience working in an outreach, customer service, or call center environment where an outbound communication role was primarily performed
- Bilingual Spanish strongly preferred
Responsibilities
- Utilize telephonic outreach and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit.
- Effectively communicate Imagine services and overcome parent/family objections.
- Represent Imagine Pediatrics to parents and families of medically complex children.
- In coordination with Local Outreach Team, support telephonic outreach to non-engaged and engaged patients.
- Leverage reporting and dashboards to prioritize telephonic outreach to prospective members.
- Successfully meet and/or exceed engagement monthly targets.
Preferred Qualifications
- Bilingual Spanish strongly preferred
