Patient Coordinator

Patient Coordinator

Requirements

• High School Diploma or equivalent
• Three years related experience and/or training in dental front desk; or equivalent of combination of education and experience.

Responsibilities

• Opens office daily; turn everything on and restock front desk supplies, documents, and business cards.
• Answer telephone calls from patients and speak with them when they visit the office, in-person, as they check-in.
• Scheduling, rescheduling, or cancelling appointments as needed.
• Provide answers to clients’ questions regarding activities in the office and direct them to relevant persons for more clarifications.
• Register new patients in line with acceptable standards of the office.
• Check in patients and guide patients in filling out new patient forms and annual updates.
• Check out patients including creating claims for services rendered, collecting copayments in full, presenting limited treatment plans, ensuring next visit is scheduled and soliciting reviews of the practice.
• Inform patients of the various dental services offered by the practice.
• Ensure all appointments for next day and same day are confirmed.
• Follow all office guidelines for HIPAA and OSHA to protect patient’s personal and private health information.
• Auditing schedule daily for opportunity and utilizing Dental Intel Morning Huddle to fill same day schedule openings.
• Assist with preparation for morning huddle, including printing daily route sheets.
• Send thank you notes to referral sources.
• Check mail, email, voice mail, and patient messages throughout the day, and respond to patient concerns with notes. Communicate to the Operations Manager and concerns that they need to address.
• Return all patient calls by end of day.
• Call previous days broken appointments to reschedule appointments.
• Assist with the insurance verification process as directed and verify insurance for ‘walk-ins’ and same-day treatments.
• Work with external departments (CBO, Call Center, etc.) to address patient concerns and respond in a timely manner.
• Occasionally, additional, or different duties may be assigned at employer’s discretion.

Preferred Qualifications

• Ability to maintain composure and professionalism when exposed to stressful situations.
• Knowledge of English composition, grammar, spelling, and punctuation.
• Ability to understand and follow written and verbal instructions and accept constructive feedback.
• Outstanding communication and customer service skills.
• Analytical thinking and problem-solving skills.
• Reliable and dependable.
• Thrives in a team-based environment.
• Ability to keep records and patients’ personal information private.
• Outstanding customer relations skills to effectively handle clients from diverse backgrounds.
• Exceptional organizational skills.