Patient Coordinator

Patient Coordinator

Requirements

• Update documentation for patients
• HV documentation upload within 48 hours
• Collaborate and manage a caseload of 50-75 patients
• Provide necessary training to patients, home health aides, and nurses as required
• Weekly calls
• Conduct visits to patient’s homes to build and strengthen relationships with the patient and their family members.
• Conduct initial set up home visit for patients newly approved for home care and provide information on the program, as well as facilitate caregiver onboarding
• Attend patient doctor appointments when needed, providing support, and advocating for suitable home care and DME
• Some payroll assistance for contractors and Case Management
• Compliance paperwork as needed from contractors
• Report and document incident reports
• Assist in the preparation and processing of patient assessments and care plans.
• Coordinate with providers to secure approval for the patient’s appropriate durable medical equipment (DME)
• Collaborate with patients and their healthcare providers to oversee medical documentation for their home care renewals every six months.

Responsibilities

• Must be willing to drive to Northern New Mexico 3-4 times a week
• Strong work ethic and a focus on patient care
• Exceptional time management abilities
• Strong organizational skills
• Excellent customer service
• Exceptional scheduling abilities
• Some night/weekend calls may be required based on the severity of the patients’ and the care team’s caseload
• May have to occasionally step in for other care team roles
• Meet and exceed metrics
• Strategic thinking and planning
• Exceptional relationship-building abilities
• Superb communication and presentation skills
• Energetic and outgoing
• Proficiency in spreadsheet analysis using Excel
• Proficiency with the MS office platform to include Word, Excel, Outlook, and PowerPoint, as well as other platforms
• Proven ability to work independently and efficiently without close supervision
• Willingness to actively engage in a collaborative team environment
• Strong reading, writing and skills
• Must be comfortable in an ever-changing environment

Preferred Qualifications

No preferred qualifications provided.