Patient Collections Representative II

Patient Collections Representative II

Requirements

• High School Diploma or general education degree (GED)
• Minimum of 1 years of outbound patient collections experience

Responsibilities

• Actively review patient account balances and place outbound call in attempt to collect or set up payment plan for patient.
• Investigate patient billing inquiries and communicate findings effectively.
• Assist with inbound call volume as needed to support patient inquiries.
• Thoroughly document patient accounts of actions taken to collect and/or of billing status.
• Have a clear understanding of Medicare Guidelines and Payer Requirements.
• Identify trends along with potential resolution and effectively communicate to leadership.
• Complete all internal system service ticket requests as assigned.
• Maintain a positive work atmosphere that embodies BD Core Values.
• Maintain standard production and quality expectations set for the department.

Preferred Qualifications

• Strong and Professional Verbal and Written Communication Skills.
• Exceptional listening skills with a calm demeanor and the ability to deescalate heightened conversations.
• Understanding of Insurance EOBs and Denial Reasoning.
• Ability to navigate and enter data into various electronic systems while maintaining the integrity and accuracy of the data.
• Ability to communicate effectively with leadership and peers.
• Excellent organization, time management, and prioritization skills.
• Ability to perform essential job function with high degree of independence, flexibility, and creative problem-solving techniques.
• Ability to follow written directive through job aids and other training material.
• Ability to apply intermediate math skills.
• Strong PC Skills, with minimum of moderate Excel knowledge.
• Ability to utilize or knowledge of call center telecommunications software; including outbound dialer.
• Review and Comprehend Medical Records.
• Ability to work remotely with functioning internet capabilities.