Patient Care Coordinator
| Company | DASCO HME |
|---|---|
| Location | Muskegon, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School diploma or GED equivalent.
Responsibilities
- Coordinates services for patients and referrals including, but not limited to, timely and accurate order processing, prompt delivery of equipment, warranty repairs and replacements and related follow-up to ensure service excellence.
- Prepares orders for timely and accurate billing.
- Delivers customer service via phone, email and face-to-face interactions. Sets up and advises patients and caregiver on equipment and service options, care and maintenance of equipment, insurance coverage, payment options and other related information.
- Supports and/or manages branch operation functions such as inventory, records-keeping, working reports, obtaining documentation, office maintenance and cleaning, coordination of delivery techs, policy and procedural compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Pharmacy Board and all other applicable rules and regulations.
- Other duties as assigned by the branch office manager.
Preferred Qualifications
- Associate’s degree in related field.
- Six months’ experience in healthcare/medical/insurance/DME customer service role.