Patient Care Coordinator
| Company | Highbar |
|---|---|
| Location | Hingham, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or general education degree (GED)
- Two to three years of related experience and/or training
Responsibilities
- Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
- Greets and directs patients, vendors and visitors of the clinic.
- Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.
- Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
- Collects co-payments from patients, clearly documenting payment transactions on a written receipt.
- Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.
- Assists therapists with faxing patient information to medical offices as requested.
- Maintains a general understanding of insurances, including how to read benefit eligibility.
- Explains benefit details to patients including authorization requirements, copays, and deductibles.
- Initiates appropriate collection activity in accordance with company policies and procedures.
- Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
- Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.
Preferred Qualifications
- Associate degree in healthcare administration or a related field of study preferred