Patient Care Coordinator
| Company | Ennoble Care |
|---|---|
| Location | Oklahoma City, OK, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Must be comfortable with speaking on the phone for large amounts of the day
- Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
- Ability to take accurate notes to document each task in a timely manner
- Ability to multitask between different patients and workstreams while remaining organized and efficient with time
- Ability to thrive in a fast-paced environment
- Must be able to work from 8:30 – 5:00pm (CT), Monday through Friday In office
- Must be proficient in using a computer, including Outlook and other Microsoft Office programs
- Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful
- Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis.
Responsibilities
- Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care’s electronic medical record system
- Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
- Document all client communications (verbal or written) accurately
- Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
- Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
- Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities
- Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
- Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
- Excellent customer service skills demonstrated by positive feedback from customers and patients
- Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner.
Preferred Qualifications
- Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful.